General Conditions of Rental

Deposit

Before Vacanza Bella will finally confirm any reservation, a deposit must be paid. Normally, the amount of this deposit is 50% of the total rental amount, but there can be variations. In any case, this will be specified in writing at time of booking. The deposit is non-refundable, except in the case of cancellations made more than 90 days prior to commencement of the rental, and then only if another renter is found, in which case the deposit will be refunded
less a penalty which will be specified at time of booking.

Final Payment

Upon confirmation of the reservation, Vacanza Bella will issue an invoice setting forth the total rental amount, deposit credited, cancellation penalties, and total balance due including rental charges, security deposit, and any fees for extraordinary services.  Final and total payment on this invoice must reach Vacanza Bella not later than 60-90 days prior to commencement of the rental period, as specified in the confirmation documents.  If at any time prior to commencement of the rental period, the reserved property becomes unavailable for reasons beyond the control of Vacanza Bella and if no alternative accommodation is either available or acceptable to the client, then the liability of Vacanza Bella will cease upon return to the client of all sums paid by the client.

Cancellation

With the exceptions outlined above, Vacanza Bella does not accept cancellations. This includes cancellations due to wars in countries other than Italy, terrorist events in the US, fear to travel, change of mind, illness, and any other reason short of hand-to-hand combat in the streets of Italy. Nor is rescheduling for any reason possible. Thus, Vacanza Bella strongly urges all clients to purchase trip cancellation insurance through their travel agent and to ensure that the insurance purchased covers all eventualities client cares about.

Security Deposit

A Security Deposit is required for each property booked. The amount of the Security Deposit varies, depending on the requirements of the particular property owner, on whether or not the property has a telephone, and on whether or not significant heating or air-conditioning usage is anticipated. In almost all cases, the Security Deposit is paid over in cash in euros upon arrival at the property and returned to the client on the morning of, or on the evening prior to, departure, with no flim-flam.  Deductions will be made for domestic services employed which are not included in the rental amount, utilities if not included, and damages, presumably none.

Extension

In the event a client arranges, directly with the property owner, an extension of his stay, the client recognizes Vacanza Bella’s right to withhold from the security deposit its commission on such extended stay.

Services Included/Excluded

Except where specifically noted in the detailed property descriptions and/or in Vacanza Bella’s final letter of confirmation, rental prices include utilities except central heat; weekly change of bath and bed linens; and normal use of recreational facilities such as swimming pool and tennis courts if they exist. Specifically excluded from the rental price are costs for central heating; air-conditioning; wood for fireplaces; telephone; meals; domestic help including cook, maid, or babysitter unless otherwise specified; guide, chauffeur, automobile, laundry, lessons, stables, etc. If such services are offered at all, they are payable directly from the client to the property owner or person providing the service.

Complaints

Clients must contact Vacanza Bella immediately either by phone or email. Vacating the property will not be considered sufficient cause to claim a refund. Clients must give Vacanza Bella the opportunity to find suitable replacement accommodation. In no event will a claim for refund be entertained if lodged after the end of the
rental period.

Occupancy

The number of persons occupying the property must not exceed the number stated in the Booking Form, nor can it ever exceed the stated capacity of the property. Children are counted as people; 6 persons means 6 persons of whatever age, except for babies in cribs. This is important, and the owner has the right to call the authorities if the capacity is exceeded. If individuals are added to the party, the client agrees to notify Vacanza Bella immediately.

Damage

Clients are expected to behave in a civilized fashion and to treat the rental property with respect. Doors and windows must be closed and locked each time the client leaves the property vacant, however briefly.

Outside Service Providers

If client intends to hire outside personnel to come into the house to perform services such as childcare, cooking, catering, housekeeping, etc., the client must communicate that intention in advance to Vacanza Bella so that the property owner’s approval may be obtained.

Events

Properties are to be used for normal vacation purposes, and not to host other events, without the advance permission of Vacanza Bella and the property owner. Thus, buffets, cocktail parties, weddings, graduations, receptions, ordinations, canonizations, exorcisms, or any other such events which involve the eventual presence of persons not forming a part of the group actually renting the property, or of outside personnel, may not take place without the express prior authorization of Vacanza Bellaand the property owner.

Safety

We have inspected each and every property offered, and we believe they are safe for occupancy. However, no warranty of habitability or safety is made by Vacanza Bella.  Clients should use reasonable caution appropriate for living in a foreign country and in a house that may be many hundred years old. Client expressly releases Vacanza Bella and its agents from any and all liability for personal injury or death occurring for whatever reason at one of its rental properties.

Limitation of Liability

The liability of Vacanza Bella or its agents shall be limited to the amount of any rentals and deposits paid. In no event shall Vacanza Bella or its agents be liable for consequential damages.

Interpretation and Disputes

These conditions shall be interpreted according to the law of the State of California. These conditions contain the entire agreement of Vacanza Bella and the client, and they shall not be modified except in writing. In the case of any
dispute between Vacanza Bella and a client, it shall be submitted to the San Francisco office of the American Arbitration Association for resolution pursuant to its rules.